Big Picture Games
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Subscription & Billing
Can I freeze my subscription time?
How can I get a refund for my subscription?
What payment methods do you accept?
Do you offer any kind of referral program?
I was charged twice, how can I get a refund?
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How do I reset my username or password?
How can I change my character's name?
How can I change my username, password, or email?
My account has been hacked! What should I do?
I don't know my username and don't have access to my email, what should I do?
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Login in into the launcher/lobby and the webpage
Why does my game keep crashing?
My framerate is terrible, how can I improve it?
My ping is terrible, how can I improve it?
How do I see my ping or frame rate?
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My character is stuck, what should I do?
My ship or mount is stuck or won't despawn, what should I do?
I've found a bug, how do I report it?
How do I contact a Game Master?
I caught someone cheating, how do I report them?
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General Game Information
What are the system requirements to run Rise of Agon?
I just died and lost all of my gear, how can I get it back?
Why can't I find any quests in this game?
What’s the policy for third-party programs?
How do I level up my character?
Terms of Service
What actions can result in a permanent ban on the forums?
What actions can result in a permanent ban in the game?
Why did I get suspended?
What are your Customer Support hours of operation?
Help Desk Software