Big Picture Games

Subscription & Billing 6

• Can I freeze my subscription time?
• How can I get a refund for my subscription?
• What payment methods do you accept?
• Do you offer any kind of referral program?
• I was charged twice, how can I get a refund?

View all 6

Account Management 10

• How do I reset my username or password?
• How can I change my character's name?
• How can I change my username, password, or email?
• My account has been hacked! What should I do?
• I don't know my username and don't have access to my email, what should I do?

View all 10

Technical Issues 7

• Login in into the launcher/lobby and the webpage
• Why does my game keep crashing?
• My framerate is terrible, how can I improve it?
• My ping is terrible, how can I improve it?
• How do I see my ping or frame rate?

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In-Game Help 14

• My character is stuck, what should I do?
• My ship or mount is stuck or won't despawn, what should I do?
• I've found a bug, how do I report it?
• How do I contact a Game Master?
• I caught someone cheating, how do I report them?

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General Game Information 5

• What are the system requirements to run Rise of Agon?
• I just died and lost all of my gear, how can I get it back?
• Why can't I find any quests in this game?
• What’s the policy for third-party programs?
• How do I level up my character?

Terms of Service 4

• What actions can result in a permanent ban on the forums?
• What actions can result in a permanent ban in the game?
• Why did I get suspended?
• What are your Customer Support hours of operation?