Try to run a traceroute to the game server, check to see if there is a certain point that is causing high latency. Try to unplug your modem and router for 30 seconds then plug them back in.
To run a traceroute follow the below instructions:
Click the windows button and type CMD into the search bar - hit enter.
- Go into the command prompt window and type tracert 126.96.36.199
- Give it some time to complete the process and once it says "Trace complete", please right click and hit "Select All".
- Please then submit a ticket and paste that information into the description section of the ticket as well as any other information you can provide.