Big Picture Games is unable to provide refunds for purchased subscription time as outlined in our End User License Agreement for Darkfall: Rise of Agon. However, special circumstances may create a situation where a refund is permitted. In such cases the following guidelines will apply:

  • Refunds may be considered on an individual basis and proper documentation may be required for approval. 
  • If a refund is issued, the funds will be returned to the same method of purchase (credit card, Paypal, etc.). The funds may take 7-10 working days to be available in your account. 
  • Refunds can be requested summiting a ticket