Subscription & Billing

Can I freeze my subscription time?
We cannot freeze subscription time or refund unused game time. However, you may cancel your recurring subscription to avoid being bille...
Mon, 9 Nov, 2015 at 10:37 PM
How do I cancel my subscription?
In order to cancel your game subscription to Darkfall: Rise of Agon, please first log into your account here -
Thu, 6 Apr, 2017 at 3:45 AM
How can I get a refund for my subscription?
Big Picture Games is unable to provide refunds for purchased subscription time as outlined in our End User License Agreement for Darkfall: Rise of Agon. How...
Thu, 14 Apr, 2016 at 5:39 AM
What payment methods do you accept?
We currently accept all major credit and debit cards through PayPal and Stripe. Accepted payment types includes: Paypal Stripe Visa Masterc...
Tue, 26 Apr, 2016 at 10:06 AM
Do you offer any kind of referral program?
REFERRAL LINKS: Yes we do have a referral program, players with an active account will be able to go into their Account page and retrieve a unique referral...
Fri, 2 Jun, 2017 at 3:13 PM
I was charged twice, how can I get a refund?
To request a refund, please send a ticket to our support team with the following details: Username Invoice ID for both purchases Full name ...
Wed, 2 Mar, 2016 at 12:04 PM
Why was my payment declined?
There are a few reasons why we were unable to process your payment. Please confirm that: Your card has not expired. There are sufficient funds in y...
Wed, 2 Mar, 2016 at 12:52 PM