In-Game Help

My character is stuck, what should I do?
If your character is stuck please try the following options: Option 1: Type /stuck in a chat window in-game. Option 2: Try re-logging. Option 3: C...
Mon, 10 Dec, 2018 at 9:38 PM
My ship or mount is stuck or won't despawn, what should I do?
Sometimes there are occasions when ships are stuck and cannot be despawned. This may happen if you spawn your ship in a closed water area (e.g....
Wed, 2 Mar, 2016 at 12:17 PM
I've found a bug, how do I report it?
You can report a bug by typing the ”/gm_report” chat command in-game, or by sending a ticket with all of the details about the bug, including: ...
Wed, 2 Mar, 2016 at 12:18 PM
How do I contact a Game Master?
To contact a GM type the “/gm_help” command in the in-game chat window followed by your question or issue.
Wed, 2 Mar, 2016 at 1:01 PM
I caught someone cheating, how do I report them?
If you witness a player that you believe to be hacking, cheating, or breaking game rules please provide our GM’s with his/her character name with the “/gm_r...
Wed, 2 Mar, 2016 at 12:19 PM
I just deleted an item on accident, how can I get it back?
Our Game Masters and Support Agents are not allowed to return player items that they may have accidentally deleted. Please be careful when moving objects ov...
Wed, 2 Mar, 2016 at 12:20 PM
I just got scammed by another player, how can I get my stuff back?
We are not able to help you recover items if they have been stolen in-game via trade ganks or unintended bank access. To avoid getting scammed by another pl...
Wed, 2 Mar, 2016 at 12:21 PM
I'm being harassed by another player, what do I do?
Real life threats are taken very seriously by our team. Please take a screenshot or recording of the personal attack and submit a support ticket with detail...
Wed, 2 Mar, 2016 at 12:21 PM
An item just vanished from my inventory, how can I get it back?
Before contacting customer support about a missing item, please check your inventory, bank, and any other bag. If you still cannot find the item, tr...
Wed, 2 Mar, 2016 at 12:22 PM
My spell is equipped on my hotbar, why can't I use it?
Spell casting requires two things: an equipped staff and reagents located in your inventory. As you cast spells reagents will be consumed and will need to b...
Wed, 2 Mar, 2016 at 12:25 PM